Frequently Asked Questions

Get answers to common questions about our service.

How fast is the delivery? +

Most deliveries within the city are completed within 60 minutes from pickup.

What can I send with BIKE-IT? +

We handle small parcels, envelopes, food packages, and documents up to 10kg.

How do I track my delivery? +

After booking, you can track your delivery by sending us your order details via WhatsApp. We’ll respond with the latest status and estimated arrival time.

Is it safe to send valuable items? +

We treat all deliveries with care. However, we recommend insuring valuable items.

Where do you operate? +

Currently available in Standerton and surrounding areas. Expansion is coming soon.

What if no one is there to receive the package? +

Our courier will contact the recipient. If undelivered, the item will be returned or rescheduled.